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Naawe Terms of Service
1. Introduction
Welcome to Naawe (pronounced "Nah-way"), where Nature Meets Smart Organization. Our mission is to provide high-quality, eco-friendly storage solutions that simplify your life.
By accessing www.naawe.com, you agree to these Terms of Service (ToS). If you disagree, please refrain from using our services.
2. Order Acceptance & Pricing
✅ Order Confirmation
- Orders are confirmed when payment is processed
- You'll receive an order confirmation email
💰 Pricing & Taxes
- Prices shown in USD (exclusive of tax)
- Sales tax calculated at checkout based on your state
- We reserve the right to cancel orders with pricing errors
3. Shipping & Delivery
🚚 Standard Shipping (7-15 Business Days)
- Free shipping on orders over $89
- Not responsible for carrier delays
⚡ Expedited Shipping (5-7 Business Days)
- Available for additional fee
📦 Lost/Damaged Packages
- Contact us within 14 days of delivery
4. Returns & Refunds
🔄 30-Day Returns
- Items must be unused in original packaging
- Customized products are final sale
🔍 Return Process
- Submit request via "My Account" → "Order History"
- Include 3 photos (product, issue, order label)
- Ship back within 14 days of approval
💸 Refunds
- Issued to original payment method within 5-7 business days
- Return shipping costs covered by Naawe for defective items only
5. Warranty
🔧 1-Year Limited Warranty
- Covers manufacturing defects (proof required)
- Excludes misuse/improper installation damage
6. User Responsibilities
🚫 Prohibited
- Commercial reselling without permission
- Fraudulent return claims
🔒 Account Security
- You're responsible for account credentials
7. Intellectual Property
© All Rights Reserved
- Website content and designs owned by Naawe
- Unauthorized use prohibited
📸 Customer Content
- Submitted photos/reviews may be used for marketing
8. Liability
⚖️ Governing Law
- California law applies
🛡️ Limitation of Liability
- Not liable for:
- Force majeure events
- Product misuse
9. Policy Updates
📢 We may update these terms
- Changes posted on our website
- Continued use = acceptance
10. Contact Us
📩 Customer Support
- Email：cecilia@naawe.com