Política de reembolso

Naawe Return & Refund Policy

1. Eligibility for Returns

✅ Accepted Returns:

  • Unused, undamaged items in their original packaging (within 30 days of receipt).

  • Manufacturing defects (within 1 year of purchase, proof required).

❌ Non-Returnable Items:

  • Customized products (e.g., engraved or painted items).

  • Wall-mounted or ceiling-installed products.

2. Return Process

Step 1: Submit Return Request

  • Submit your return request via email or through our Contact Us page.

  • Include the following in your email:

    1. Order number or proof of purchase.

    2. A full product photo (with packaging).

    3. A close-up photo of the issue (circle defects if applicable).

Step 2: Customer Service Review (1-3 business days)

  • You will receive an email notification about the approval or denial of your return request.

  • Approved returns will receive the return address and detailed instructions for return.

Step 3: Ship Item Back

  • Return the item using the original packaging or protective materials.

  • Ship the product to the provided return address.

Step 4: Warehouse Inspection

  • Upon arrival, our warehouse will complete the quality inspection within 3 business days.

Step 5: Refund Processing

  • The refund will be issued to your original payment method within 5 business days after the item passes inspection.

3. Cost Responsibility

  • Defective Items: Naawe will cover the return shipping costs (a prepaid label will be provided upon approval).

  • Non-Defective Returns: The customer is responsible for return shipping costs (self-arranged).

4. Refund Method

  • Refunds will be issued ONLY to the original payment method (credit card, PayPal, etc.).

  • Processing times may vary by bank (typically 7-14 business days).

5. Important Notes

  • ⚠️ Returns MUST be pre-approved: Unauthorized returns will be rejected.

  • ⚠️ 15% restocking fee: Applies if parts or packaging are missing.

Return Address

Room A2102, Shared Building,
No. 78, Keyuan North Road,
Songpingshan Community,
Xili Subdistrict, Nanshan District, Shenzhen.